Digital tools with a human touch: the future of MEWP training

Yet, despite these innovations, many in the powered access sector agree on one important point: human interaction – between trainer and trainee – remains central to developing competent, confident, safety-focused MEWP operators.

The most immediate and visible change to MEWP training in recent years has been the shift toward digital learning platforms.

“Technology has significantly influenced the way MEWP training is both delivered and accessed,” says Steve Booker, managing director of Kentec Training and former chair of the IPAF Training Committee.

“From digitised learning platforms and the ePAL app through to more advanced use of simulators, the industry has seen a shift towards blended learning solutions.

“These developments allow us to provide training that is more flexible, engaging and accessible while still meeting the high safety and compliance standards required in our sector.”

Bradley Caddick, training centre director at Braddan Plant Hire, echoes that sentiment, noting how the pandemic acted as a catalyst for digital adoption across the industry.

“Covid really pushed the rapid involvement of technology to help with social distancing,” he says. “E-learning rules changed to reduce the need for in-classroom testing, which meant there was a huge increase in e-learning being carried out, even to this day.”

Today, many training centres use e-learning to deliver theory modules remotely, allowing learners to complete sections at a pace that suits them.

This not only increases scheduling flexibility but also allows more time for practical training during in-person sessions.

Some centres even offer practical-only training days, supported by e-learning modules completed in advance.

Both training leaders tell Powered Access that hybrid learning – combining online theory with hands-on instruction – is now a core part of their approach.

“[At Kentec], we use e-learning to provide theoretical knowledge in a flexible, self-paced environment,” Booker explains. “This frees up more time for practical assessment and instructor-led interaction.

“The approach helps learners retain knowledge better, supports different learning styles, and ensures that the practical elements of training are delivered as effectively as possible.”

Caddick has found that hybrid learning also offers tangible benefits to employers. “The biggest benefit is that nearly all courses have an e-learning version of the theory – so harness user training [for example] can now be part of a standard operator course by utilising e-learning.

“Many of my customers are starting to favour this approach. Not only are they getting two courses in one day to reduce losing their operators for multiple days, but both training courses complement each other.

“When carried out together, it really helps reinforce the knowledge learned on each course.”

Administrative tools and platforms are also helping streamline the training process. Caddick points to systems such as IPAF’s ePAL portal. While he doesn’t currently use third-party software, he acknowledges its value.

“There are a lot of software companies out there who have very well-produced bespoke solutions for managing training. IPAF's new portal is a great tool for managing certification and keeping on top of e-learning allocations,” he says.

The ePAL app serves as a digital wallet, allowing operators to store digital PAL Cards, access safety guides, log experience, and complete pre-use checklists – all on their smartphones.

Beyond administrative tools, simulation and virtual reality (VR) technologies are also gaining ground in MEWP training, particularly for advanced operator courses.

However, both Caddick and Booker caution against viewing these technologies as replacements for real-world instruction.

Booker notes that Kentec has piloted the use of IPAF-approved simulators. “They can be very effective tools in raising awareness of risk, providing safe exposure to hazardous scenarios, and helping new operators build confidence before moving onto real machines.

“However, while these technologies are valuable, they complement rather than replace hands-on practical training.

“Real-world MEWP operation, with all its variables and unpredictability, remains essential to competence.”

Caddick agrees, especially when it comes to assessing operator behaviour. “VR can be a good tool to familiarise candidates with the experience of what the course will entail, but it can't replace the real thing in my view.”

He adds: “When running an advanced operator course, the in-person aspect and assessing how a candidate familiarises themselves with a specific machine is key.”

While digital tools have expanded the reach and efficiency of training, neither Booker nor Caddick sees them as substitutes for the human expertise that underpins effective learning.

“No matter how advanced technology becomes, the human element of training is irreplaceable,” insists Booker.

“Instructors bring real-world experience, judgment, and the ability to adapt to individual learner needs in a way that machines simply cannot replicate.”

Caddick sees this every day on the job. “Most candidates I train are working in the construction industry and often have an initial view that most training is just a ‘tick box exercise’.

“Meeting an instructor who has that real-world on-site experience from a similar industry background helps them realise the gravity of the situation and the benefits of good training.”

Good instructors tailor their approach based on subtle cues – something technology can’t yet do, he adds.

“You find out how particular candidates learn and can adapt your tuition style to suit. That’s something current technologies would struggle to do,” he says.

Despite the benefits, it’s clear that integrating new technologies into MEWP training comes with challenges, with cost often seen as a major blocker.

“The most significant barriers are the initial investment cost and the cultural shift required,” Booker says. “Advanced simulators and VR systems can be expensive to purchase and maintain, which is challenging for many training providers.

“In addition, both instructors and delegates can sometimes be hesitant to adopt new technologies, particularly if they are unfamiliar or feel they dilute the ‘hands-on’ element of training.

“Careful integration and clear communication of the benefits are essential to overcoming these barriers.”

Caddick highlights similar issues, including demographic resistance. “Some of the longer-serving instructors and candidates of an older demographic do have a bit of a resistance to implementing technologies.”

He believes a more transparent rollout process and better hands-on support would help training centres adopt new systems more smoothly.

Looking to the future, both experts expect further refinement of simulation and digital platforms, with artificial intelligence (AI) playing a supporting role.

“AI will likely play a growing role in assessing learner behaviour, tailoring training to individual needs, and even predicting potential risks or competency gaps before they arise,” says Booker.

“In the next decade, AI could support instructors in providing data-driven feedback while ensuring consistency across the industry.”

Caddick is more cautious, seeing AI primarily as an administrative tool. “I personally don’t see AI playing a direct role in delivering training, other than helping with course development and documentation. Practical training will always need a human element.”

As the MEWP training sector continues to evolve, one message rings clear: technology is a powerful enabler, but it cannot replace the critical role of human trainers.

Digital tools can improve efficiency, support multiple learning styles, and offer valuable resources before and after training.

But confidence, competence, and safety on-site are built through hands-on experience, personal interaction, and mentorship – qualities that remain firmly in the domain of experienced instructors.

“Ultimately,” says Booker, “technology will enhance our training – but the heart of effective MEWPs training will remain the instructor.”

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