Shifa Isa explains why supporting others on their career journey is just as rewarding as her own personal achievements at Turner & Townsend.
What attracted you to a career in the built environment?
One of the key drivers in my career is witnessing the real, measurable impact that our efforts have on the communities and environments in which we operate.
Each project offers an opportunity to see ideas take shape in the form of improved public spaces, enhanced infrastructure, and strengthened connections between people and places.
The outcomes we achieve are not merely conceptual; they are visible in safer neighbourhoods, more sustainable energy solutions, and accessible services that enhance daily life for countless individuals.
This ability to contribute to visible, positive change is what continually inspires my dedication to the built environment sector.
Infrastructure is more than just physical structures and systems – it forms the backbone of communities and local economies, enabling people to thrive.
Infrastructure is more than just physical structures and systems – it forms the backbone of communities and local economies
Each day, I am inspired by the opportunity to help create fair and accessible infrastructure that unlocks opportunities.
Ultimately, it’s about being part of something greater – building a legacy that people can both experience and benefit from for years to come.
What are your day-to-day responsibilities?
In my current position, I am primarily responsible for leading change and transformation initiatives across major programmes.
My work involves translating complex risk and commercial data into clear, actionable insights that unlock strategic decision-making and help set the direction for major programmes.
For instance, in my Lower Thames Crossing role, I led several strategic workstreams aimed at enhancing assurance, reducing transition times and minimising external dependencies.
By implementing strategic tools, facilitating critical discussions, and integrating robust change management strategies, I simplified complex information and aligned teams around common goals.
This approach enables us to drive meaningful business transformation and deliver lasting results.
This combination of strategic thinking and tangible impact continues to inspire and motivate my work within the sector.
How do you keep your skills up to date?
I take a balanced approach to learning, combining both formal education and informal development opportunities.
I hold an MSc in Quantity Surveying, which has provided a strong technical foundation for my work.
To further build on this expertise, I have achieved the APM Project Management Qualification (PMQ) and the APMG Change Management Practitioner.
These formal accreditations have equipped me with essential tools and frameworks for programme delivery.
However, I also believe that informal learning should not be underestimated, especially in the context of major programmes.
There are so many great industry bodies that are driving real change across the built environment through panel talks and discussions – the Institution of Civil Engineers is a great example.
The impact of sharing knowledge, reflecting on lessons learned and seeking feedback is invaluable. These practices are vital for continuous improvement and collective growth for both programmes and teams.
What is your proudest career moment so far?
Looking back on my journey, I am proud of supporting nationally significant infrastructure programmes to become transition-ready.
In this role, I worked to align stakeholders and governance, ensuring that every decision was well informed and made in a timely manner.
The impact of sharing knowledge, reflecting on lessons learned and seeking feedback is invaluable. These practices are vital for continuous improvement
This experience highlighted the power of collaboration and strategic oversight, and it was deeply rewarding to see our efforts translate into improved outcomes for the programme.
On a personal note, I am also proud to have launched the graduate development network and to have supported junior consultants as they begin their own careers.
Having started as a graduate myself, I understand the challenges of entering a fast-paced industry and the importance of having guidance and support along the way.
Helping others navigate their development journeys has been just as meaningful to me as my own professional achievements.
What advice would you give someone starting out in real estate or infrastructure?
If you are just beginning your journey in real estate or infrastructure, one of the most valuable steps you can take is to immerse yourself in the world of project delivery – sit in on change boards, participate in risk reviews, and build empathy with stakeholders.
If you can become the person who bridges the gap between strategic vision and on-the-ground delivery, you will add value in any market cycle.
Never be afraid to ask the simple questions – these are often the questions that lead to clarity and better outcomes. Remember, you do not need to have all the answers yourself.
Seek out mentors in roles or organisations that inspire you. I am grateful for the incredible mentors who have challenged and encouraged me along the way.
I have been fortunate to have my father as a mentor from an early stage, watching him navigate the real estate industry.
Turner & Townsend has also played a significant role in shaping and supporting my professional journey in infrastructure.
Are you looking for top construction talent? Want to get ahead of the competition? Contact Sophie Holland at CIOB Jobs.
