As a response to the current global challenges, job management software provider Commusoft has released an AR-enabled video call app for iOS.
The app, called Diagnose by Commusoft, enables clients to host remote support sessions with their customers where they can speak to each other, see what the customer sees, and add visual markers over the video using augmented reality.
With this tool, field service businesses can assist customers in diagnosing possible faults or issues without being physically present, determine whether an engineer is required to visit, and guide and direct customers with self-service or easy-to-fix issues.
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