The British Board of Agrément (BBA) has appointed a new operations director as it builds a new-look senior management team amid a post-Grenfell overhaul of the organisation.
Tara Deller-Hoy spent 24 years in the rail industry before joining the BBA, starting as a train driver for Heathrow Express, rising to become operations standards manager before moving to London Overground as head of drivers. In 2014, she was seconded to Crossrail to recruit and train operation staff and subsequently moved to South West Trains, overseeing 1,200 drivers and 13 depots. She then moved to West Midlands Trains as head of workforce strategy.
Deller-Hoy’s new role at the BBA will involve directing and coordinating resources to deliver the company’s policies and objectives, while ensuring high levels of customer satisfaction. She will support chief executive Hardy Giesler and his fellow directors, including technical director professor Bill Hewlett in their approach to culture change and performance improvement.
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