From 27 October 2025, social landlords are legally obliged to investigate and remedy issues reported by their tenants within fixed time limits.

Social landlords and contractors “must act now” to ensure their systems, training and resources meet the new legal duties introduced by Awaab’s Law, an expert has warned.
Professor Mike Parrett FCIOB, a consultant building pathologist and author of a new RICS consumer guide to help manage damp and mould, said that contractor readiness “will be key” to comply with the regulations.
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