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Independent report criticises Persimmon quality checks

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Comments

  1. Our Clerk of Works inspect their plots for Housing Associations, we’ve been telling them these issues for years, all you get back is belligerence!

  2. It seems that this company is choosing to pay the price of disappointing its current customers and losing its potential customers. At least 20% of turnover at first guess.

  3. Persimmons has and always will be driven by profit, your main stakeholders are shareholders, you have rewarded your directors handsomely on turnover and I’m sure that will continue.
    If Persimmons are serious about quality they will employ more qualified staff on site to support the Site Manager and improve overall quality.
    I wont hold my breath.
    Denis Barry
    MCIOB.

  4. Credit to Persimmon for commissioning an independent report (albeit, I’m sure, after some customer pressure) How many other volume housebuilders have similar build quality issues? A good many I would suggest, and some of these hide behind a ‘PR screen’ instead of confronting the truth and ‘hanging out their dirty washing’.

    The construction industry, in all its guises, continues to suffer from poor quality control and numerous attempts to improve have yet to bear fruit.

    Sadly, skills shortages only make the risk of defects greater.

    Taking Denis Barry’s comments above in respect of being profit driven, perhaps the remuneration committees of large construction companies need to reward their senior staff more for customer satisfaction/quality and less for profit. In the longer term enhanced reputation and improved quality will lead to greater profitability- look at the motor industry.

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