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‘Clients make or break projects’

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  1. Well said John Armitt, a view I have held for many years. Ever since my first foray into a partnered approach to contracting in the wake of the Latham Report some sixteen years ago I have put into practice exactly what Sir John is now saying. Contactors and consultants do not st the marketplace or the tone of the contract, that is very clearly set by the likes of us as clients. We ultimately get what we ask for, and we need to start asking for the right things.
    I hope this report will not be watered down in any way, the industry at large needs to change. but this will only be driven by clients. I have proved that we can do and expect things differently. So well done to ODA but you are not unique!

  2. I also agree with what Sir John says about the importance of the client and about leadership. I heard him say at a conference in Manchester last year that ‘we’ need to have the strength and confidence to say to clients that they can’t have everthing – they have to choose between time, cost and quality, and that there comes a time beyond which they cannot change their mind. I think that too many projects ‘fail’ because too many managers are incapable of saying ‘no’ and don’t set up systems which give them a good client.

    One question does occur to me: quite rightly Sir John (along with, it appears, one or two others) is the automatic choice to lead these major projects, but is there a formal process within these projects in the UK to widen the field of people who are capable of delivering the highest profile mega projects? It looks like we are going to need them in the future once the recession is over and it would be nice to have a few more to choose from.

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